BCC 4 Citizen

e-Government

Administrative process management, project management and dossier management

ChatCal aims to complement existing e-government processes, particularly those that
require

  • confidentiality of information, (subject to GDPR and special data protection regulations)
  • are complex and require back and forth between its participants
  • require coordination between citizen, decentralized agents and headoffice, different administration departments and services
  • involve changes in participants’ rights according to the life cycle of the administrative process (claim, investigations, discussion, decisions, appeals, etc.).
  • gather the information into single files specific to an administrative service compliant with the juridiction split of administrative services
  • allow remote assistance and expertise
  • respect of legal constraints (schedule, procedure…)

Mutual benefits

ChatCal offers to:

  • the State, the Administrative departments and services public officers
  • its partners
  • and its citizen:individuals and legal entities

to participate actively in the administrative processes in a collaborative and active manner

with events respecting the

  • confidentiality of everyone’s information
  • the legal timing, schedule and delay
  • the legal constraints and rules

to speed up and simplify procedures, taking into account specific cases

While keeping

  • control of information and participants
  • non repudiation, integrity, fee and delivery service
  • traceability of the facts, contributions, comments
  • decision and its context

accelerate e-Government mutation

Administration can profit of:

  • the low cost of BlueChatCal
  • existing kind of events
  • and business modules that can be specialy customized to administration needs

to accelerate its transformation to e-government with a predictive yearly budget lumpsum

A low cost solution (nearly a weekly cup of coffee per public officer):

  • Administration offcials and citizen will use their own mobile devices, office or home PC
  • Participation of citizen to administrative process is free as they are invited
  • Public officer needs a ChatCal Pro licence and BlueSafe 10GB:
    • investment 10 € per officer,
    • yearly operating cost: 240€ per officer
    • implementation cost in an agile try, test and deploy method, as easy as a kid plays with Lego™ bricks

Field of application

Civil Registration service

E-request (renewal) of identity card, passport, attestation and certificate, e-registration of birth, marriage, death, divorce, move (change of address, arrival, departure)
Drinig licences and vehicule control

Income and Tax

Individuals and legal entities relation management.
Tax assessment, notification, payment schedule and deadlines, claim and request

Social services

Relationship between legal guardian, orphanage, nursery, family... Request for social assistance, household help, schedule and follow-up of actions, retirement & accident declaration

Education

Parent-teacher-student relationship School registration, school results & follow-up records, absences & lateness, incivilities reports Organization and logitics of exam session, distance learning

Building and properties

Relationship with owners, contractors, notary, real estate agents... Land and properties register Building request and authorization Maintenance, onsite inspection, expertise and construction supervision

Health

Tap to more information on BCC4Health

Social services

Relationship between legal guardian, orphanage, nursery, family... Request for social assistance, household help, schedule and follow-up of actions, retirement & accident declaration

Education

Parent-teacher-student relationship School registration, school results & follow-up records, absences & lateness, incivilities reports POrganization and logitics of exam session, distance learning

Justice

Confidentiality, privacy, respect of legal procedures and calendar, ethic, fairness, non repudiation, integrity are keywords

The entire trial process, whatever the country, is complex and involves many players. BlueChatCal can

  • Improve relations between the parties, complainants, plaintiff and accused, court, advocate general, attorneys, prosecutor, defense lawyers, clerk, judges or jury, registrars, police investigators, law enforcement officers
  • Preserve the confidentiality and privacy of each one
  • Streamline procedures, respecting schedule and calendar

at all steps of the process:

Entry into the system
  • Reported and observation
  • Investigation
  • Arrest
Prosecution and pretrial services
  • Charges filed
  • Initial appearance
  • Misdemeanors
  • Preliminary hearing
  • Bail or detention hearing
Adjudication
  • Arraignment
  • Trial
  • Convicted
Sentencing and sanctions
  • Sentencing
  • Appeal
  • Immediate sanctions
Corrections
  • Jail
  • Probation
  • Revocation
  • Pardon and clemency
  • Aftercare

Salient features

that might help justice, apart of its low cost solution

Multimedia contributions

  • will avoid tedious transcripts
  • Record an interview, a police interrogation
  • Collect evidence record testimonies, take photos, videos, documents,
  • Take a video of arrest to protect the police and convinced rights
  • Secure sharing of these contributions with
  • no right to export contribution out of an event
  • no right to delete any record

Workflows

  • with schedule, rigor and agility
  • non repudiation, integrity, monitoring
  • views process as list, calendar or Gant chart
  • respect of the organization and privacy of all parties

BlueSafe record management

  • a read only mode to archive all the steps of the procedure and its documents
  • file plan legal retention period, cut off dates for verification
  • secure deletion process
  • audit capabilities

Active security

  • Event responsible controls participants as well as its content without the right to delete contributions
  • Mobile rights to protects steps and its content in mobile devices out of the defined “safe place”

Organization of hearing

Hearing event with life cycles

  • Plan hearing: Agenda, approval process
  • Invite: send convocation/notification to concerned person
  • Prepare: Mangement of attendance, scheduled map the hearing,
  • During the hearing
    • Opening of the hearing, control of the presence, door keeper agenda
    • for each case of the hearing: control of the presence, use of attached documents, controled entry of the witnesses, expert…, recording or video of the debate/intervention, decision, taken action, next step
    • Closing of the hearing
  • After the hearing: debrief adn prepare outcomes, minutes and next steps
  • Outcomes of the hearing: send conclusion to each case party with time to appeal, record minutes, next step
  • Terminates the hearing event with archiving in BlueSafe and deletion in all devices (each participants have access to BlueSafe hearing case record

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